Contact
Last updated: September 25, 2026
If something is not working, look here first. If what you need is not on this page, please write to us at the address below.
What How We Work is
An app for writing down what you would like people at work to know, and sharing it only with the people you choose.
- Write — put down what you would like people to know first, what is hard for you, what you would like to try, what you would like to ask for, and where you stand. You can write your own, or pick from prepared wording.
- Share — create a link for each person and choose which items that link includes.
- Be received — they open the link in a browser, read it, and respond "Got it."
The other person does not need to install anything. They only open a link.
Common questions
Does the other person need to install the app?
No. They open a link in a browser. It works on an iPhone or on a work computer.
Do I need a diagnosis or documentation?
No. The app never asks for a diagnosis, and there is no field for one. You can use it whether or not you have one.
Is what I write sent to my employer automatically?
No. Only the people you sent a share link to can see the items you chose to include. Anyone you have not shared with sees nothing.
Can I show different things to different people?
Yes. Share links are made per person, and you choose which items each link includes.
Can I take back something I have already shared?
Yes. From settings, stop that share and the link can no longer be opened.
If I edit an item, what does the other person see?
The link stays the same, and shows the latest version when opened. You do not need to send it again.
Will the other person reply?
The app has no way for the other person to send a reply back to you. All they can do is respond "Got it." This is deliberate — we do not want to create pressure on the person receiving your request to write something back.
Is it free?
All features are free to use. The paid items exist to support development. Whether or not you pay, the features available to you are the same.
I paid but nothing changed
Try Restore purchases from the app's settings. If that does not resolve it, please write to us at the address below.
I want to delete my account
You can do it from the app's settings, entirely within the app. See Deleting your account for the steps.
I signed up with my work email address
At the moment there is no way to change the email address you signed up with.
If you leave or change jobs and lose access to that address, you will not be able to recover your account — including what you have written. We are sorry for the trouble; please do one of the following while you still can.
- Create a new account with a personal address (what you have written will not carry over)
- Write to us at the address below
Being able to change your email address is something we plan to support in a future update.
I found a bug
You can send it from Report in the app's settings. The email address below also works.
If something went wrong
If you received a share page and something about it troubles you, please write to us at the address below as well.
Contact
support@howwework.app
How long a reply takes: the Service is run by one person. We usually reply within 3 to 7 business days, though it can take longer. If your message is urgent, please say so.